Thank you for visiting and shopping at At War. Following are the terms and conditions that constitute our Shipping Policy.

Orders placed cannot be cancelled.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. All orders are usually shipped out within two weeks, but most of the time sooner.

Each item will have a specific shipping policy displayed on the products page. Some items ship out within 2-3 business days, and some items ship between 7-10 business days. This is dependent on stock and what’s on back order. Most items are pre-made, while some are made to order. Each item will have specific policies in the product info and you will be updated during this entire process

Delivery delays can occasionally occur, but not often.

We offer Route protection at checkout, which is shipping insurance in case your package gets lost, damaged or misplaced in transit. The cost of the protection is around 1% of the cart total or less. If you opt not to choose protection, we are not responsible for any lost, damaged or stolen packages. If you do opt for Route protection and need to file a claim, please contact Route directly at https://claims.route.com.

On the off chance your product arrives damaged, you can exchange your purchase up to 5 days from the purchase date. Exchanged products must be in the condition you received them and in the original box and/or packaging. Please save all packaging materials and damaged goods before filing a claim. Products can not be exchanged due to sizing issues. Any sizing questions can be answered via our Size Chart page or in the product description for most products.

Products that say FINAL SALE in the product description can not be returned, refunded or exchanged.

please email [email protected] for all return & exchange inquiries.